SOLAR–KLEAN, LLC Effective date: October 29, 2026

1. Introduction

SOLAR–KLEAN, LLC ("SOLAR–KLEAN," "we," "us" or "our") provides residential and commercial solar panel cleaning and gutter cleaning services in California. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to our websites at www.solar-klean.com and our other SOLAR–KLEAN web pages, and to information you give us by phone, email, text message or in person.

By using our websites or requesting our services, you acknowledge that you have read this policy.

2. Information We Collect

Information you give us.

• Quote requests: your name, email address, phone number (where the form asks for it), property address, the service you are interested in, your preferred start, your message, and your email and text message consent choices where the form offers them.

• Online bookings: your name, contact details, the service address, the service and the time you select, and any notes you add.

• Communications: the content of emails, text messages and phone calls between you and our team.

• Invoices and payments: billing name and address, invoice details, and payment records. Card and ACH payments are processed through QuickBooks Payments. We also accept checks.

Information collected automatically. When you visit our websites, we and our service providers may collect technical information such as your IP address, device and browser type, pages viewed, referring page and the date and time of your visit. This is collected through cookies and similar technologies, including Google Analytics.

3. How We Use Information

We use personal information to:

Respond to quote requests and questions.

Schedule, perform, invoice and collect payment for services.

Send service messages such as confirmations, reminders and follow-ups.

Send reminders about recommended cleanings and occasional offers, where you have not opted out.

Operate, secure and improve our websites and services.

Keep records, and comply with legal, tax and accounting obligations.

4. Email and Text Message Communications

We contact customers by email and, where you have given consent, by text message. Message and data rates from your carrier may apply to text messages. You may opt out at any time. Reply STOP to a text message or to our emails, use the unsubscribe option where one is provided, or contact us using the details below. After you opt out, we will not send you marketing or reminder messages. We may still send messages that are necessary to complete a service you requested, such as a booking confirmation or an invoice.

Consent to receive marketing messages is not a condition of purchasing any service.

5. How We Share Information

We do not sell your personal information. We do not share it for cross-context behavioral advertising.

We share personal information only with service providers who help us run our business and who are permitted to use it only for that purpose. These include:

• Wix, which hosts our websites and provides our booking and form tools.

• QuickBooks, which we use for invoicing, accounting and payment processing.

• Google, which provides email (Gmail) and website analytics (Google Analytics).

• Email delivery providers that send our messages.

We may also disclose information when required by law, to respond to legal process, to protect our rights, property or safety or those of others, or in connection with a sale or transfer of our business.

6. Cookies and Analytics

Our websites use cookies and similar technologies that are needed for the sites to work and that help us understand how visitors use them. Google Analytics collects usage information such as pages visited and general location, which we use to improve our websites. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the websites work. You can also use the browser add-on that Google provides to opt out of Google Analytics.

7. Do Not Track

Our websites do not currently respond to browser "Do Not Track" signals. You may use the browser controls described above to limit cookies and tracking.

8. Data Retention

We keep personal information for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and meet legal and tax requirements. When information is no longer needed, we delete it or remove identifying details, unless the law requires us to keep it.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including relying on established providers for hosting, payments and email. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send full payment card numbers by email or text.

10. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to:

• Know what personal information we collect, use, disclose and sell or share, and request a copy of the personal information we hold about you.

• Delete personal information we collected from you, subject to legal exceptions.

• Correct inaccurate personal information.

• Opt out of the sale or sharing of your personal information. We do not sell or share personal information, so there is nothing to opt out of.

• Not be discriminated against for exercising these rights.

To make a request, contact us using the details in Section 14. We will verify your identity by matching the information you provide with what we hold, and we will respond within the time the law allows. You may use an authorized agent to make a request on your behalf, and we may ask for proof of that authorization.

11. Children's Privacy

Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

12. Third-Party Links

Our websites may link to third-party websites, such as social media pages. We do not control those sites and are not responsible for their privacy practices. We encourage you to read their policies.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Continued use of our websites or services after an update means you accept the updated policy.

14. Contact Us

SOLAR–KLEAN, LLC

111 Glenn Way, Ste 10

San Carlos, CA

Phone: (650) 394-2733

Email: info@solar-klean.com

Hours: Monday to Saturday, 8am to 4:30pm Pacific time. Closed Sunday.